Returns & Refund Policy

RETURNS & REFUND POLICY

At REPLAY ARCADE™, we want you to feel confident about every purchase.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be:

  • Unused and in its original condition

  • Free from damage, scratches, or signs of use

  • Returned with its original packaging

  • Returned with all accessories, cables, manuals, and components originally included

Discounted and promotional items are eligible for return under the same conditions unless clearly identified as non-returnable before purchase.

How to Request a Return

Email support@replayarcade.shop with:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos or videos if the item is damaged, faulty, or incorrect

Our customer support team will reply with the return instructions and authorised return address.

Please do not return an item before receiving return instructions from our team.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of a change of mind or personal preference.

If the item received is damaged, faulty, or different from the item ordered, REPLAY ARCADE™ will cover reasonable return or replacement costs.

We recommend using a tracked shipping service. REPLAY ARCADE™ cannot be responsible for return parcels that are lost before reaching the authorised return location.

Refunds

Once your returned item has been received and inspected, we will notify you by email.

Approved refunds will be issued to the original payment method, normally within 5–7 business days after inspection.

Please note that your bank or card provider may require additional processing time before the refund appears in your account.

Original express or upgraded delivery charges, where applicable, are not refundable unless the item was faulty, damaged, or incorrectly supplied.

Exchanges

Exchanges are subject to product and colour availability.

Please contact support@replayarcade.com before returning your product.

If your requested replacement is unavailable, we may offer another available option or issue a refund instead.

Damaged, Faulty or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, faulty, or incorrect, contact us promptly and include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

Our support team will review your request and arrange an appropriate replacement or refund where applicable.

This policy does not limit any mandatory consumer rights that may apply to your purchase.

Order Cancellations

Contact us as soon as possible if you need to cancel your order.

We cannot guarantee cancellation once an order has entered processing or has already been dispatched.

If your order has already been shipped, you may request a return after delivery in accordance with this policy.

Contact

📧 support@replayarcade.com

⏰ Response time: Within 24–48 business hours

REPLAY ARCADE™